Legal

Privacy policy

Last updated 10 July 2026

This is a practical working privacy policy for the new platform. It should be reviewed before the full public relaunch, especially once email campaigns, payments and owner/renter communications are fully live.

Who controls your data

Vendus Group Ltd trading as Filming At My House is responsible for personal data handled through this website. Contact us at hello@filmingatmyhouse.com.

Information we collect

We collect information you provide when creating an account, listing a property, making an enquiry, messaging another user, arranging a booking, joining an email campaign or contacting support.

Listing and property data

Public listings may show property descriptions, approximate locations, photos, rates and production details. Exact addresses, phone numbers and private access notes are not intended to be shown publicly.

How we use data

We use data to operate accounts, publish and manage listings, send enquiries, support bookings, process payments, prevent misuse, improve the service and send relevant service or marketing communications where permitted.

Service providers

We use trusted providers for hosting, authentication, database storage, file storage, email delivery and payments. These providers process data so the service can function.

Payments

Card and payment processing is handled by Stripe. We do not store full card details on our own systems.

Emails

We may send service emails about accounts, listings, enquiries and bookings. Marketing emails should include an unsubscribe option where required.

Retention

We keep data for as long as needed to provide the service, meet legal or accounting requirements, resolve disputes and maintain platform records. You can ask us to review, update or delete data where applicable.

Your rights

Depending on your location and circumstances, you may have rights to access, correct, delete, restrict or object to how your personal data is used.

Security

We use technical and organisational safeguards to protect data, but no online service can guarantee absolute security.

Contact

For privacy questions or requests, email hello@filmingatmyhouse.com using the email address connected with your account where possible.